Project Manager

Description

Overview: About Us Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matters
• Inclusive - Everyone is Included and everyone wins
• We work hard and party even harder

About the job
We are seeking a dynamic individual, with outstanding project management skills and a passion for working in a dynamic, fast-paced environment. The ideal candidate will be responsible for the planning, budgeting, overseeing and documenting all aspects of the specific client facing project that they will work in a timely manner. The project manager will work end-to-end for identifying the problem statement, scope, planning, launch and post-launch support of the assigned projects and new launches. They will deal with internal and external stakeholders on a daily basis and record project progress using various tools. A good understanding of Google projects, working on GWS will be highly preferred.
Base Salary - $65,000 per year
Required skill set

• 
  Strong calendar management skills.
• Proven expertise in stakeholder management.
• Exposure of working in a client facing environment.
• Excellent time management and organizational skills.
• Ability to assess stakeholder needs and resolve end-to-end queries and concerns.
• Lead projects prep and launch across support functions.
• Exceptional skills in working on Google Workspace and related tools.
• Ability to multitask in a fast paced environment.

Benefits & Perks

• 
  Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Weekly Friday socials, trivia nights, games, and movie outings.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 9 PM.

Location

• 
  Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.

#GOO3 Qualifications:

• Minimum 2 years of previous project management experience.
• CAPM or PMP certifications (preferred).
• Experience in managing partner relationships.
• Experience in tracking and reporting on partner performance.
• Experience in developing and executing partner enablement programs.
• Strong communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Strong organizational and time management, calendar management skills.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities:

• Provide professional implementation and support services to clients resulting in smooth, well-coordinated implementations that meet targeted live/launch dates.
• Work with clients to uncover compelling workflows, including benchmarking based on current processes and measuring improvements.
• Maintain thoughtful and disciplined project charters and project plans, providing consistent communication of status of the implementation effort to the client.
• Monitor and track project's progress and handle any issues that arise.
• Act as the point of contact and communicate project status adequately to all stakeholders.
• Identify, assess, and monitor risk throughout the program life cycle and work with management to mitigate and address risk.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and objective, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to monitor and track progress.
• Measure project performance using appropriate tools and techniques.
• Track project performance, specifically to analyze the successful completion of short and long-term goals.
• Establish a new streamlined information repository for all project-related information.
• Deliver various data reporting & deck updates.
• Submit claims for reimbursement via partner tools with all required documentation, managing budget and finances for the project.
• Managing POs, SOWs, RFPs.
• Manage partner relationships and resolving issues.
• Collaborate with other departments, such as marketing, sales, finance, accounting, and partner ecosystem, to ensure that the partner program is successful.
• Tracking and ensuring appropriate contracts/agreements.